TRAVEL
STORIES BY DR SING K Y.
Adding value to your employer's services.
2 case studies.
Macau
Aug
22, 2012
EMPLOYEES WHO ADD VALUE TO THEIR EMPLOYERS - Tourist
Guide and Gondola singers
This is my first one-night stay at
The Venetian Macao but my 2nd visit.
I had a beautiful view of the
new competitor, Galaxy Integrated Resort, from my 30th floor window,
South Wing. The view just reminds me that competition increases over
time and there will be better equipped and richer competitors
to beat the incumbent as well as taking business away from the
smaller players.
The Venetian Macao
has many tourist attractions especially the enclosed shopping area
with branded fashion shops and an artificial sky and so tour groups
have something to show the visitors. The new Galaxy Macau across the
road has laser shows of crystals and singers performing on the stage
inside the casinos.
Galaxy Macau Hotel
provides 20 minutes free wireless internet access in its surroundings
ground floor and a bus service to and from The Venetian Macao to
its place across the road. The Venetian Macao charges $160/hour
internet access in the room and does not provide complimentary
wireless internet services unlike Hotel Panorama in Hong Kong. The
Hotel Panorama is a 4-star hotel which charges $100/hour in the room
but has free unlimited access in its lobby.
In this visit, I
have some pictures of employees who add value to their employers.
CASE
STUDY 1. One example is the Macau tour guide I saw in the
Venetian Macao. She was my Hong Kong guide during my last 2 visits
to Macau. It was such a coincidence that I saw her snapping pictures
for her tour group in the Venetian Macao in which she would bring
tourists to view.
Tour
guides need not bother volunteering photography for clients but she
knew that the whole group would not be able to have a group
photography without her. So she snapped photos for the group and for
individuals.
CASE STUDY 2. At the Venetian Macao, I heard
loud singing from some of the gondola rowers as they work at making
the boat experience enjoyable. I don't hear singing amongst the
original gondola rowers in Venice or those at the Marina Bay Sands
Singapore. The audience clapped their hands in appreciation in this
case.
In the end, it is
still the service and performance of the employees that count in
sustaining the business. Provided the new businesses don't go
bankrupt due to lack of revenues and capital to survive the start up
period. Managing the talented employees is not easy as
experienced ones are "in demand."
UPDATES
AT:
https://2010vets.blogspot.com/2023/05/4823-travel-stories-by-dr-sing-k-y.html
