4823. TRAVEL STORIES BY DR SING K Y. Adding value to your employer's services. 2 case studies.

TRAVEL STORIES BY DR SING K Y.
Adding value to your employer's services. 2 case studies.

 

Macau
Aug 22, 2012

EMPLOYEES WHO ADD VALUE TO THEIR EMPLOYERS - Tourist Guide and Gondola singers

This is my first one-night stay at The Venetian Macao but my 2nd visit. 

 

I had a beautiful view of the new competitor, Galaxy Integrated Resort, from my 30th floor window, South Wing. The view just reminds me that competition increases over time and there will be better equipped and richer competitors to beat the incumbent as well as taking business away from the smaller players. 

 

 The Venetian Macao has many tourist attractions especially the enclosed shopping area with branded fashion shops and an artificial sky and so tour groups have something to show the visitors. The new Galaxy Macau across the road has laser shows of crystals and singers performing on the stage inside the casinos.

 Galaxy Macau Hotel provides 20 minutes free wireless internet access in its surroundings ground floor and a bus service to and from The Venetian Macao to its place across the road. The Venetian Macao charges $160/hour internet access in the room and does not provide complimentary wireless internet services unlike Hotel Panorama in Hong Kong. The Hotel Panorama is a 4-star hotel which charges $100/hour in the room but has free unlimited access in its lobby.

In this visit, I have some pictures of employees who add value to their employers. 

 

CASE STUDY 1.  One example is the Macau tour guide I saw in the Venetian Macao. She was my Hong Kong guide during my last 2 visits to Macau. It was such a coincidence that I saw her snapping pictures for her tour group in the Venetian Macao in which she would bring tourists to view. 

 

Tour guides need not bother volunteering photography for clients but she knew that the whole group would not be able to have a group photography without her. So she snapped photos for the group and for individuals.


CASE STUDY 2. At the Venetian Macao, I heard loud singing from some of the gondola rowers as they work at making the boat experience enjoyable. I don't hear singing amongst the original gondola rowers in Venice or those at the Marina Bay Sands Singapore. The audience clapped their hands in appreciation in this case.

 
In the end, it is still the service and performance of the employees that count in sustaining the business. Provided the new businesses don't go bankrupt due to lack of revenues and capital to survive the start up period.  Managing the talented employees is not easy as experienced ones are "in demand."

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