Making social media worth the time and effort
Tassava, Brenda.Firstline6.6 (Jun 2010): 38,40.
Tassava, B. (2010, 06). Making social media worth the time and effort. Firstline, 6, 38-38,40. Retrieved from http://search.proquest.com/docview/603462100?accountid=12691
Abstract (summary)
Online networking is more than just a way to market to pet owners. It's also an excellent way to provide better client service and even patient care. So if you haven't started thinking about social media and the direction of your marketing and communications platform, there's no time like the present.
Still not convinced? Consider this: Today's teen sends an average of 2,272 text messages each month. You need to be prepared to communicate with this upcoming generation of clients by adapting and laying the groundwork today.
Headnote
Does social media really pay off? It does if you know how to use it effectively. Here are the five basic rules of social media.
Now, I'm not suggesting you should abandon your traditional advertising and marketing efforts and run over to Twitter and Facebook. But I am saying that creating a social media strategy and working at it over the next year could do your practice wonders.
Of course, that's only if you remember that you're a guest in your clients' social networks. As a guest, you must observe certain etiquette. Otherwise, you'll drive pet owners away. To stay in friends and followers' good graces, stick to these five social-media codes.
* Listen: Members of your community are talking. Be sure you hear them.
* Respond: Let members know that you hear them by participating in conversations.
* Engage: Create content that attracts and entertains members of your community.
* Use restraint: Don't bore your connections by being self centered. Make the information you provide relevant and useful to them rather than being simply promotional.
* Personalize: Don't spam your network with mass, generic messages, such as sending identical "thank you" messages to every person who joins your network. This is a big no-no in networks such as Facebook - it's been known to get businesses blacklisted from the site.
Online networking is more than just a way to market to pet owners. It's also an excellent way to provide better client service and even patient care. So if you haven't started thinking about social media and the direction of your marketing and communications platform, there's no time like the present. Still not convinced? Consider this: Today's teen sends an average of 2,272 text messages each month. You need to be prepared to communicate with this upcoming generation of clients by adapting and laying the groundwork today.
Sidebar
AuthorAffiliation
BY BRENDA TASSAVA, CVPM, CVJ
AuthorAffiliation
Brenda Tassava, CVPM, CVJ, a Firstline Editorial Advisory Board member and hospital administrator at Broad Ripple Animal Clinic and Wellness Center in Indianapolis, is writing the book "Social Media Marketing for Veterinary Professionals," which will be published late this year. Send questions or comments to firstline@advanstar.com.
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