Saturday, October 12, 2013

1187. Customer service is part of the DNA of this airline

Oct 12, 2013
Holiday Inn Boston-Bunker Hill
USA

More than 20 years have passed since I last visited the USA. My children had grown up. SIA has very strong competitors like Emirates. There is a new advertising video of the SIA girl in some tea plantations.

The culture of excellent customer service is in the DNA of this airline at the passenger level in my recenr experience of being offered eye cover on my after midnight flight from Singapore to Frankfurt without me asking for it and the recommendation of spicy tomato juice from the cabin crew. The food is much better now.  The food cabinet spilt scrambled egg as 3 trays slid out just beside my seat, making the Frankfurt-New York journey memorable. "Why don't you vaccum it off?" the American woman asked. "Why not use the broom?" I asked as the male steward used tissues to clear the spilt scrambled eggs. I put a piece ofl tissue to cover it as the cabin crew worked fast to serve brunch to other passengers.








The culture of excellent customer service is in the DNA of this airline. It is team work.
    

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